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Frequently asked questions

THE CS+ COMPLEX & SCIENCE

What is the CS+ Complex?

The CS+ Complex is Clean Slate Care's proprietary dual-active system — two of the most advanced plant biotechnology ingredients available in hair science, working in synergy. Capilia Longa™ operates at the follicle, reactivating the dermal papilla and resetting the hair growth cycle. Elaya Renova™ works through the full hair system — rebuilding strand structure, strengthening the scalp-to-follicle connection, and protecting against daily damage. Together, they address hair aging at every level it occurs.

What is Capilia Longa™?

Capilia Longa™ is extracted from the totipotent stem cells of Curcuma longa — turmeric — using a patented Plant Cell Biofactory process. What's isolated is not curcumin. It's the concentrated secretome of those cells: Phyto-Peptidic Fractions™, the first generation of genuine plant signalling peptides ever applied in cosmetic science. These peptides reactivate the dermal papilla — the follicle's command centre — to generate growth factors and restore the hair cycle. In a 150-day double-blind clinical trial, it delivered up to 52% increase in hair density and up to 13,500 new hairs.

What is Elaya Renova™?

Elaya Renova™ is derived from the stem cells of the wild olive tree — Olea europaea var. sylvestris — one of the most structurally resilient plant species on earth. It operates on the principle of Hair Tensegrity: the scalp, follicle, and hair shaft function as one interconnected system. Elaya Renova™ penetrates to the hair cortex, rebuilds disulfide bonds, increases hair diameter by 14%, and strengthens the anchoring proteins (Collagen 17A and Versican) that connect follicle to scalp. The result: hair that is structurally stronger at every level.

How is Clean Slate Care different from other hair care brands?

Most hair care is built around surface-level outcomes — shine, softness, manageability. We're built around biology. The CS+ Complex intervenes at the follicle and strand level using clinically validated plant biotechnology, targeting the root causes of hair aging rather than managing the symptoms. We're not a hair loss brand. We're a hair longevity brand — and the distinction is everything.

Are your ingredients and claims clinically proven?

Yes. Every performance claim we make is backed by clinical data. Capilia Longa™ is a patented active validated in a double-blind, 150-day in vivo trial across 40 volunteers. Elaya Renova™ has been validated ex vivo and in vivo across multiple markers of hair strength, structure, and scalp health. We do not make claims we cannot source.

Is this a hair loss treatment?

No — and that distinction matters to us. Clean Slate Care is a hair longevity system. Our formulas are designed to optimise the biology of your hair system: to activate follicle performance, increase density, rebuild strand structure, and sustain a healthy scalp environment. The clinical data behind our ingredients is compelling — but our goal is not treatment. It's performance.

RESULTS & WHAT TO EXPECT

When will I start seeing results?

Results emerge in three stages and vary by individual:

Stage 1 — Reset (Weeks 1–4)
Your scalp begins adapting to the CS+ Complex. Some people notice improved texture, softness, and scalp balance early. If you're transitioning from silicone or sulfate-heavy products, there may be a brief adjustment period as your scalp rebalances.

Stage 2 — Activation (Months 1–3)
This is where the biology starts showing. Strands become noticeably stronger, more resilient, and less prone to breakage. Hair diameter begins to increase. Scalp health improves measurably.

Stage 3 — Longevity (Months 3–6+)
With consistent use, density increases, growth cycles lengthen, and the full output of the CS+ Complex becomes visible. Hair that performs differently — fuller, stronger, and more vital — with every cycle.

Will results disappear if I stop using the products?

Like any biological intervention, the benefits of the CS+ Complex are sustained through continued use. If you stop, your hair system will gradually return to its previous state as the active ingredient concentrations reduce. Think of it the same way you would a quality skincare routine — consistency is what separates results from maintenance.

Is there a detox period when I first start?

Some customers — particularly those transitioning from products heavy in silicones, sulfates, or synthetic buildup — notice an adjustment phase in the first few weeks. This is your scalp recalibrating, not a negative reaction. It typically resolves within 2–4 weeks and is followed by a noticeable improvement in scalp balance and hair feel.

What results have clinical studies shown?

The key in vivo results from the CS+ Complex's core ingredients:

  • Up to 52% increase in hair density at 150 days (Capilia Longa™)
  • Up to 13,500 new hairs generated (Capilia Longa™)
  • +27% increase in A/T ratio — more follicles in active growth (Capilia Longa™)
  • +14% increase in hair diameter — penetrates to the cortex (Elaya Renova™)
  • +37% increase in Collagen 17A — structural anchor between scalp and follicle (Elaya Renova™)
  • Up to 75% split ends repair after a single application (Elaya Renova™)

PRODUCT USAGE

How do I use Clean Slate Care products?

All products come with clear usage instructions. For best results, use them as part of a consistent routine — the CS+ Complex is designed to work cumulatively, and results compound with regular use. Usage frequency may vary based on your hair type, length, and scalp profile; follow the guidance on each product.

How often should I use the products?

For most hair types, daily or near-daily use is ideal — particularly for the shampoo and conditioner. Leave-in and treatment products can be used as directed. Consistency is what drives results, not frequency alone.

Can I use Clean Slate Care alongside other products?

Yes. Our formulas are designed to integrate into existing routines. All ingredients are EWG-rated and safe for their intended use. That said, we can't account for every possible combination with other brands' formulations — if you have specific concerns, consult a professional. For the best outcome, our products are designed to work as a complete system.

Is Clean Slate Care suitable for all hair types?

Yes. The CS+ Complex is biocompatible and effective across all hair types — fine, thick, curly, straight, coily, and colour-treated. It provides structural reinforcement without weight, hydration without buildup, and follicle activation regardless of hair texture.

FORMULATION & SAFETY

How natural are Clean Slate Care products?

Our formulations range between 80–95% natural. We use a combination of natural ingredients, plant-based extracts, and scientifically engineered biotechnology actives. We don't claim to be 100% natural — because the most effective ingredients in our formulas are the result of precision biotechnology, not simple extraction. All ingredients carry an EWG score under 4, with the majority under 2.

Are Clean Slate Care products free from harmful chemicals?

Yes. Our products are free from parabens, sulfates, silicones, and phthalates. They are formulated to be safe, effective, and gentle enough for daily use.

Are your products vegan and cruelty-free?

Our products are never tested on animals. Some formulations may contain non-vegan ingredients — full ingredient lists are available on each product page and on our Ingredients page. If a fully vegan formulation is important to you, check the individual product listing.

Are there any side effects?

Our products have no known adverse side effects. However, they are not allergen-free. We strongly recommend reviewing the full ingredient list before use, particularly if you have known sensitivities. If you experience any reaction, discontinue use and consult a professional.

Are your products colour-safe?

Yes. Our formulas are free from harsh sulfates that strip colour, making them safe for colour-treated, chemically processed, and highlighted hair.

Are your products gluten-free?

Some formulations contain hydrolyzed wheat protein. The hydrolysis process removes the majority of gluten content, making it generally safe for topical use by individuals with gluten sensitivity. If you have concerns, consult a medical professional before use.

Do your products contain soy or tree nuts?

Some formulations contain naturally derived ingredients such as sweet almond oil, coconut oil, or argan oil. Full ingredient lists are available on each product page. If you have known allergies, please review before use.

What fragrances are used?

Our fragrances are crafted from a blend of natural and synthetic compounds — free from parabens and phthalates. Many of our synthetic fragrance notes are structurally identical to those found in nature, or refined from natural counterparts for a more precise scent profile. Specific fragrance notes are listed on each product page.

Where are Clean Slate Care products made?

Our products are formulated and manufactured in the United States.

SHIPPING & ORDERS

How long will my order take to arrive?

Once placed, orders are processed within 1–3 business days. Estimated transit times:

  • North America: 4–6 business days
  • International: 10–15 business days

You'll receive a shipping confirmation email with a tracking link once your order is on its way.

Can I change or cancel my order?

Changes can be made until your order has been picked by our fulfilment team and a tracking number generated. Once your shipping confirmation email is sent, changes are no longer possible. Orders cannot be cancelled after they have shipped — but if you're not satisfied with what you receive, our return policy applies.

How do I track my order?

A tracking link will be sent to you via email once your order ships. You can also view order status through your customer account.

SUBSCRIPTION

What is Subscribe & Save?

Subscribe & Save is our recurring delivery programme — a 15% discount on every order, delivered on your schedule (default: every 30 days). You'll receive priority inventory allocation and full flexibility to manage your deliveries at any time.

Can I manage or cancel my subscription?

Fully. Through your customer account you can: reschedule, pause, skip, or cancel at any time; add or remove products; update your address and payment details; and view upcoming and previous orders. No friction, no locked-in commitments.

RETURNS & REFUNDS

What is your return policy?

We have a 30-day return policy. Items must be returned in their original, unopened condition within 30 days of receipt. Proof of purchase is required.

How do I initiate a return?

Ensure your order meets the criteria: unopened, unused, in original condition, and within 30 days of delivery. Select a shipping carrier, cover the return shipping cost, and send to:

Clean Slate Care Returns
101 Brisbane Rd., North York, ON M3J 2K3

Once received and verified, your refund will be processed within 5–10 business days to your original payment method. Please note: orders marked as "refused" or "returned to sender" may be eligible for a 50% refund. We do not accept in-person returns.